Refund Policy
Transparent and straightforward refund terms for your comfort
Introduction
We at CornerstoneCommons recognize that plans may change, and are committed to a clear and equitable refund approach. This document provides the circumstances in which refunds for yacht rental services may be granted.
Before confirming your booking, kindly review these terms thoroughly. By reserving a yacht with CornerstoneCommons, you are accepting the conditions outlined in this refund policy.
Regular Cancellation and Refund Procedure
72 Hours or More Prior to Charter
Eligibility: Total refund less any service fees
Refund Timeline: 5-7 business days
Service Fee: €50 on card transactions
Procedure: Must be communicated in writing by email or telephone
Between 24 to 72 Hours Prior to Charter
Eligibility: Half of the total charter cost
Refund Timeline: 7-10 business days
Service Fee: €25 subtracted from the returned amount
Stipulations: Valid justification needed; administrative expenses incurred
Less than 24 Hours Prior to Charter
Eligibility: No reimbursement available
Exemption: Unforeseen emergencies may receive consideration
Option: Company discretion may lead to a charter credit offer
Requisites: Verification needed for emergency appeals
Cancellations Owing to Weather
The Weather Assurance
Your security is paramount. Should our seasoned captain decide that weather conditions render sailing unsafe, we present the following adaptable choices:
- Full Refund: Issued if rescheduling is impractical
- Reschedule: Charter reassignment to an alternate date without extra charges
- Charter Credit: A credit valid for one year from the original date
Evaluating Weather Conditions
The weather evaluation process takes into account:
- Assessing wind velocity and direction
- Reviewing sea conditions and wave heights
- Visibility and precipitation outlook
- Coast Guard notifications and cautions
- Expert captain's safety assessment
Decision Making: Cancellation decisions due to weather are made at most 4 hours ahead of the scheduled departure.
Refunds in Medical Emergencies
Emergent Situations
We are aware that unforeseeable medical urgencies can arise. Under such circumstances, we may accommodate special revisions:
- Unexpected medical conditions needing hospital attendance
- Passing of a close family member
- Unanticipated military assignments or recalls
- Legal obligations such as jury duty or subpoenas
- Natural events impacting travel possibilities
Documentation Needed
For handling urgent refund requests, we ask you to supply:
- Proof of medical treatment or hospital papers
- Official death record, where relevant
- Defense orders or force directives
- Legal notices or jury duty instructions
- Advisories or declarations of emergency
Processing: Upon submission of proper evidence, emergency reimbursements are managed within 3-5 business days.
Cancellations Due to Operational Issues
Technical Difficulties
If the boat allocated to you suffers from technical malfunctions that remain unresolved:
- Substitute Vessel: We will endeavor to provide a similar alternative boat
- Complete Refund: Authorized if no comparable substitute is available
- Partial Refund: If the replacement boat entails different rates
- Compensation: Extra compensation for the trouble may be given
Unavailable Crew
In exceptional cases where the certified crew is inaccessible:
- An alternate crew may be provided if feasible
- Entire refund if the yacht journey is impeded
- Rebooking without incurring additional costs
Processing Refunds
Method of Payment
Returned funds are issued through the same channel originally used:
- Credit Cards: The process takes 5-7 business days
- Bank Transfers: Spanning across 7-10 business days
- Cash/Cheque: Completed within 3-5 business days
Handling Charges
Credit Card Procedures
€50 charge for terminations beyond 72 hours before the charter
Transaction via Bank
€25 charge for refunds via bank transfer
Overseas Operations
Extra fees may apply for global transactions
Charter Vouchers
Context for Issuing Credits
In particular situations, charter vouchers can be given as an option to cash returns:
- Late calling offs (within 24 hours)
- Weather-related reasons
- Voluntary changes to the schedule
- Service disruptions
Provisions for Vouchers
- Validity Period: Applicable for one year since the issuance
- Exchangeability: Non-exchangeable with other individuals
- Worth: Corresponds to the charter's full worth (sans processing fees)
- Application: Redeemable for any forthcoming yacht booking
- Expiry: Extension beyond the 12-month frame is not viable
Recompense for Partially Fulfilled Services
Interruptions in Service
In the event your yacht experience is compromised or shortened due to factors we control:
- A refund calculated on the undelivered portion
- A credit matching the unutilized service for future use
- Free services or upgrades may be provided as a courtesy
Interruptions Initiated by Guests
If a yacht reservation is brought to an early finish due to the conduct or security breaches by the guests:
- No reimbursement for the period not utilized
- Full payment is still required
- Potential surcharges may be incurred
Dispute Settlement
Should you wish to contest a refund decision, you possess the following options:
- Application for reconsideration by our senior team
- Supplemental proof or detail provision
- Resolution sought through consumer rights bodies
- Legal recourse compliant with governing laws
Application for Refund
Initial Step: Make Contact
Express your refund plea through:
- Email: [email protected]
- Phone: +34 971 40 25 12
- At our dockside office personally
Second Step: Supply Details
Enfold the subsequent details in your request:
- Authentication of booking
- Dates and hours of the yacht lease
- Motivation behind the cancellation
- Any pertinent documents (if relevant)
- Preferred method to receive the funds back
Final Step: Assessment and Execution
Our team will recognize your demand within a day, assess it as per this policy, make a determination within two days, and effectuate endorsed refunds within the designated periods.
Key Points
- All claims for refunds must be conveyed in writing
- Reimbursements are disbursed in €, regardless of the initial payment denomination
- We strongly advocate for travel insurance coverage
- This standby is amendable with prior notice of thirty days
- Refunds conform to relevant taxation and legal stipulations
Getting in Touch
For inquiries regarding refunds or to initiate one, reach out to:
Refund Department
CornerstoneCommons Marine Operations Corp.
Marina Point
Palma de Mallorca 07015
Spain
Telephone: +34 971 40 25 12
Email: [email protected]
Working Hours: Monday to Friday, from 9 AM until 5 PM